Frequently Asked Questions about Online Banking
View our Online Banking and BillPayer demo.
How do I Sign Up for eHawthorne?
Registering for eHawthorne is easy...simply fill out the application and submit it. By the end of the following business day, you will receive an email from Member Services welcoming you to the ease and convenience of eHawthorne. This email will provide you with instructions for accessing your accounts online.
To take advantage of the benefits of eHawthorne, you need a Hawthorne Credit Union Checking or Money Market Account. If you are not yet a member, or don't have one of these Hawthorne Credit Union accounts, please Apply Now!
Please call Member Services at 630-369-4070 or 800-848-1697 (outside IL) for any questions you have regarding eHawthorne or registration. Or, email us.
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What if I need help with eHawthorne?
Please call Member Services at 630-369-4070 or 800-848-1697 (outside IL) for any assistance you need with eHawthorne. Or, email us.
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Do I need special software to use eHawthorne?
No, you'll only need an Internet connection and either Microsoft Internet Explorer (version 4.01 or later), Netscape Navigator (version 4.01 or later) or America Online (version 4.0 or later) as your Web browser. The latest versions of Internet Explorer and Netscape can be downloaded below.
If you would like to find out which version you are using, simply follow these instructions:
- Microsoft Internet Explorer - Click on "Help" in the top menu and then click on "About Internet Explorer."
- Netscape Navigator - Click on "Help" in the top menu and then click on "About Netscape."
- America Online - Open America Online, click on "Help" and then click on "About America Online". A box will display the version that you are running.
Account History Downloads
You can download your account history into MS Money or Intuit's Quicken. You will have to purchase Money if you would like to download and manage your HCU accounts and transactions using this software.
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eHawthorne is available 24-hours a day, 7-days a week. Service may be interrupted for a short time each day for data processing.
If you are a registered user of eHawthorne, simply click on Log In and enter your User ID and password. New users should complete the online application or call us at 630-369-4070, and we will register you as an eHawthorne user.
Reminder...every time you log in to eHawthorne you agree to the terms and conditions of eHawthorne as defined in our disclosure.
When can I access eHawthorne?
eHawthorne is available 24-hours a day, 7-days a week. Service may be interrupted for a short time each day for data processing.
Can anyone else see my accounts?
No. Your online account information is available only through access methods that have been rigorously tested for their security. The information is not public. Only you can access it using your User ID and Password. Unless you share your password, no one else can access your account information online. For more information, please visit our section on Security.
Security Tips: These tips can help ensure the privacy of your account information:
· Treat your eHawthorne password as you treat your ATM PIN. Do not reveal your password to anyone.
· Do not write down your password or leave it in the view of other users of your computer.
· Notify Hawthorne Credit Union immediately if you notice any unusual account activity by calling 630-369-4070 or 800-848-1697 (outside IL) or by emailing our Member Services Department.
· Keep all documents that include your account information in a secure location (including ATM receipts, monthly account statements and your eHawthorne password.)
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What transactions are available on eHawthorne?
With eHawthorne, you will have access to all of your accounts at the Credit Union including loans. In addition, you will also be able to perform all of the following transactions:
- Transfer to or from Checking or Savings
- Pay bills with FREE BillPayer
- Transfer from Checking or Savings to Loan
- Request a Withdrawal by Check
- View and print images of checks
- Stop a payment on a check
- Review Account History
1. Interest Rates
2. Prior-year Dividends
3. Transaction Descriptions
4. Change Password - Review Loan History
- Apply for a loan and get an answer in seconds
- Get the status of any Hawthorne loan application
- Obtain a Loan Advance
- Access our Alert Center which keeps you update on our specials and provides other Credit Union information that may benefit you.
When do my transactions actually take effect?
eHawthorne operates in "real time." This means that your transactions will post immediately to your account. All check requests will be mailed the next business day.
Is there a limit on transfers I can make?
Due to the Reserve Requirements of Depository Institutions (Reg. D), you are permitted six (6) automatic transfers per month from each of your various savings accounts. However, there is no limit to the number of transfers from your checking account.
Can I make transfers to other accounts?
We are not able to allow transfers between different account numbers at this time. However, you are able to transfer between suffixes on the same account number.
What fees are there for eHawthorne?
Currently there are no fees for eHawthorne.
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If your computer crashes, you will still be able to perform transactions via AnyTime Phone at 630.369.4470 or 800.848.1698 (outside IL). If you are not registered for AnyTime Phone, please call or email us.
What if eHawthorne's system goes down? Will my transactions go through?
Any transaction for which you receive transaction verification will go through, even if eHawthorne and all of our back-up systems were to go down. If you are in the middle of a transfer when a system problem occurs and have not yet received your transaction number, you should check transfers when the system comes back up. If you do not find the transaction in question, you will need to redo the transaction.
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If you have further questions about Online Banking, please email us or call 630-369-4070 (outside Illinois at 800-848-1697).
