Frequently Asked Questions about e-Statements
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Do I have to be an Online Banking member to view my statements online.
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Will my electronic statements look the same as my regular printed statements?
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How will I receive the inserts that came with my printed statements?
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How do I view the disclosure information for a particular month’s statement?
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Can I view Hawthorne Credit Union's Insight newsletter online?
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How can I make a change so that my statements will be mailed to me?
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What are the minimum recommended system requirements for e-Statements?
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What are the suggested Web browser settings for e-Statements?
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How is the integrity of my data maintained using Internet access with SSL protocol?
How do I register for e-Statements?
Click here to register for e-statements.
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When the e-Statement registration process has been completed, you will go the e-Statement logon page of our web site. Enter your Member Number and PIN, and click the Submit button. This logs you on to the e-statements and takes you to your current statement. From there you can select one of the tabs to access the other pages available through e-Statements.
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Once you log on to the system, you can navigate through e-Statements by clicking the tabs at the top of the page or the links at the bottom. For example, the Current Statement page has the following tabs and links: Current Statement, Previous Statements, Newsletter, Customer Service, Account Reconciliation, Disclosure Information, FAQs, and Exit.
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Do I have to be an Electronic Banking member to view my statements online?
No, you do not have to be an Online Banking member to view your statements online. These two systems are independent of each other.
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Will I receive notification when my statement is available?
Yes. You will receive an e-mail to notify you that your statement is ready to view online.
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Will my electronic statements look the same as my regular printed statements?
Your electronic statements will look similar to your printed statements and will contain all the information that you previously received by mail. Receiving your statements online offers many additional features, such as viewing past statements.
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How can I review statements for previous months?
Select the Previous Statements tab. On the Previous Statements page choose the statement you want to view from the drop-down list and click the Go button. We keep up to 14 months of statements online for you.
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How will I receive the inserts that came with my printed statements?
The graphics at the top and bottom of the Current Statement page provide links to the information you previously received as inserts with your printed statements.
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How do I view the disclosure information for a particular month’s statement?
To view the disclosure information for your current statement, select the Current Statement tab and then select the Disclosure Information tab. To view the disclosure information for another month’s statement, select the Previous Statements tab, choose the statement from the drop-down list, and click the Go button. Then select the Disclosure Information tab. The disclosure information is for the most recently selected statement.
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Whom do I contact about statement discrepancies?
To resolve possible statement discrepancies, select the Account Reconciliation tab and print the form. Enter the requested information. If your account does not balance, go through the questions below the form to locate the source of the discrepancy. For further assistance, you can contact Member Services at 630-369-4070.
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Can I view Hawthorne Credit Unions Insight newsletter online?
Select the Newsletter tab and click the Newsletter link. This opens a new browser window and takes you to our Insight newsletter.
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How can I change the way that my statements are sent to me?
Select the Customer Service tab. In the Media Type section of the Customer Service page, select the button for either Print or Electronic, and click Submit. If you select Print, your statements are printed and mailed to you. If you select Electronic, your statements are presented online, but you do not receive a printed version in the mail. (However, you can print them yourself if you have a printer.)
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How do I change my e-mail address?
To change your e-mail address, send your request in an e-mail through the Customer Service page.
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How can I contact the credit union?
Select the Customer Service tab. On the Customer Service page you can send an e-mail in which you ask a question about your account, request information about your statement, make comments, or request an update your account information. On the Customer Service page, you can also change the Media Type to have your statements come to you in printed format through the mail, have them accessible on the Web through e-Statements, or have them come to you both ways.
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What if I lose or forget my PIN?
If you forget your PIN, you can contact Member Service by calling 630-369-4070. Member Services will provide you with a new PIN.
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The Security Phrase is a phrase that you can remember that helps in verifying that the caller is really the person they claim to be. For example, the credit union may ask you for your mother's maiden name. Then, when someone calls in, if they cannot provide the correct name, they probably are not the owner of this account. In this case, the credit union will not grant access to the account or provide information about the account. Since a credit union may use something other than your mother's maiden name, perhaps date of birth for this purpose, it is now referred to as a Security Phrase so that it identifies this security information regardless of what sort of information is chosen. The Security Phrase is used here to verify that the person requesting access to this account online is really the account's owner.
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The Media Type on the Customer Service and Enrollment pages determines how the account owner receives their statements. If you select "Print" your statements are printed and mailed to you. If you select "Electronic" your statements are presented online, but you do not receive a printed version in the mail. (However, you can print them yourself if you have a printer.) After selecting one of the media buttons, click Submit. Your choice will become effective with your next statement.
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What are the minimum recommended system requirements for e-Statements?
The minimum requirements for e-Statements are:
- Processor Speed: 486 or higher
- Modem Speed: 28.8 Kbps or higher
- Monitor Size: Any size, 800x600 resolution or higher
- Memory Size: 16MB or higher
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What are the suggested Web browser settings for e-Statements?
For ideal viewing, we recommend that you set your monitor resolution at 1024 x 768 and default font size to "small".
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What Web browsers can I use to access e-Statements?
For maximum performance, we recommend that you use either Netscape Navigator 4.0 or higher or Microsoft® Internet Explorer 4.0 or higher.
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Am I able to use an older version of either Web browser?
Although some older versions of these Web browsers support the Secure Socket Layer (SSL) protocol and 40-bit encryption, they do not support 128-bit encryption. For greater data security, we recommend that you update your Web browser to version 4.0 or higher, which will support SSL protocol and 128-bit encryption.
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How is the integrity of my data maintained using Internet access with SSL protocol?
e-Statements uses the latest Internet security technology and techniques to help ensure that your statement information is as secure as possible. These techniques include user authentication, data encryption, and the use of secure servers, which are designed to keep out potential intruders. e-Statements use Secure Socket Layer (SSL) protocol to encrypt sensitive data prior to transmission over the Internet so it is protected from anyone attempting to read it in transit. Online log monitoring and analysis are conducted to detect break-in attempts and other problems. There is strong encryption between the client and Web server, as well as between the Web server and back-end systems.
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Register now to be for e-Statements.
If you have further questions about e-Statements, please email us or call 630-369-4070 (outside Illinois at 800-848-1697).
